Shipping Policy

Free Shipping

MyDesignerly offers Free shipping for all non-international orders. Shipping provider is UPS Ground – Shipped with insurance and adult signature confirmation at delivery. Orders cannot be rerouted for pick up from a local UPS store. Orders cannot be rerouted to a different address for delivery. MyDesignerly may, at it’s discretion, require a confirmation email from the buyer that confirm’s they underst

Processing Time

Generally your purchase is shipped within 1 business day. Please review your purchased listing to see if there are any disclaimers about processing time.

Shipping is through UPS Ground. Orders are shipped from Pennsylvania. Shipping time frame varies depending on your location. UPS Ground estimates between 1-5 business days depending on your location. Estimates for your shipment to arrive vary between 2-6 business days depending on your location. 

We review, verify and approve every order. Discrepancies between billing and shipping information may cause a delay. We may contact you, so please provide phone numbers for both billing and shipping.

If you are choosing Domestic Express shipping before 12:00 noon pm (Pacific Time), please contact us by phone and we may be able to ship same day.

Saturdays & Weekends

MyDesignerly does not ship out on weekends. Orders made over the weekend or over a holiday will ship out the next business day, unless otherwise described in the listing. 

Order Changes

Order changes are not allowed. Orders may be cancelled and replaced if a change needs to be made.

P.O. Boxes

We do not ship orders over $1000 to a Post Office Box. Exceptions to this may cause a delay prior to shipping. Insurance and handling charges may be assessed

Signature Required

We ship with signature required due to the value of our items. We will not ship out inventory without the signature requirement

Shipping to Non-Billing Address

In order to protect against fraud, we suggest all items be shipped to the billing address of the payment method. We do recognize that several exceptions to this may be requested (shipping to a neighbor, place of business, second home, gift, etc). While we can typically honor these requests, you must enter the contact information for the buyer and recipient, as we may need to phone-verify the order. This may result in a delay in processing time.

Shipping to a Business

We will ship to your place of employment, after verification. If you choose to ship to a business, please provide the Company name and contact phone number.

Combining Orders

Ground: If more than one purchase is made, both will be shipped for free. We will determine whether or not they should be placed in separate boxes.

Express & International: The number of items shipped, size of the items and the dimensions on the order will determine the shipping cost.

If two or more orders are placed and buyer would like combined, actual cost will be determined and refund will be made after shipping. If the items are located in different MyDesignerly locations, we will treat as separate orders unless there is a request to combine—such requests may cause a 1-2 day delay

Orders With Multiple Items

If there is a multiple-item order and items are at different MyDesignerly shipping locations they may be shipped separately. There will be no increase of the shipping charge to you.

Information for International Buyers/Suppliers

Destination Customs in your Country

Custom requirements are different for each country. Please learn about the Customs processing for your Country. Customs clearance issues may cause delays at destination. You, the buyer, are responsible for any and all custom duties and/or taxes that apply. We indicate all items as used and declare the value. We also declare that the item is purchased merchandise. We can not declare as “gift”.

International Currency information

We do accept returns as stated in policy for international shipments. However because of the fluctuation of all countries currency the refund will be made in US dollars just as we received in US dollars. We make no adjustments for currency exchange for returns. We do not refund shipping costs. We are not responsible for return shipping costs. We are unable to refund duty payments made to your country.


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